Privacy Policy
Last updated: March 15, 2026
Privacy Policy
Effective Date: March 15, 2026
Vtube-store (operated by RAISE GROUP, hereinafter "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform at vtube-store.com and use our services.
1. Information We Collect
We collect information that you provide directly to us:
Account Information: Email address, display name, and password when you create an account.
Shipping Information: Name, address, city, postal code, country, and phone number when you place an order.
Payment Information: Payment details are processed securely by our third-party payment processors (Stripe and PayPal). We do not store your credit card numbers or payment account details on our servers.
Order History: Records of your purchases, including items, amounts, and order status.
Support Communications: Messages you send through our ticket system, including any attachments.
Fan Messages: Optional messages you include with orders for VTuber merchants.
2. How We Use Your Information
Process and fulfill your orders
Manage your account and provide customer support
Communicate with you about orders, tickets, and platform updates
Improve our platform and develop new features
Prevent fraud and ensure platform security
Send release notifications and stock alerts you have subscribed to
3. Information Sharing
We share your information only in the following circumstances:
VTuber Merchants: When you place an order, the shop owner (VTuber) receives your name, shipping address, contact method, delivery preference, and fan message to fulfill your order.
Payment Processors: Stripe and PayPal process your payment data under their respective privacy policies.
Hosting Providers: Our platform is hosted on Vercel with data stored in Supabase.
Legal Requirements: We may disclose information if required by law or to protect our rights.
We do not sell your personal data to third parties.
4. Cookies and Local Storage
We use essential cookies and browser local storage for:
Session management and authentication
Shopping cart persistence
Language preference
5. Data Retention
Account data is retained while your account is active. You may request account deletion at any time.
Order data is retained for legal and tax compliance purposes.
Support tickets are retained for service quality and dispute resolution.
6. Your Rights
You have the right to:
Access the personal data we hold about you
Correct inaccurate information in your profile
Request deletion of your account and associated data
Withdraw consent for optional communications
To exercise these rights, contact us at our platform support email or submit a platform ticket.
7. Data Security
We implement appropriate technical and organizational measures to protect your data, including encryption in transit (HTTPS), Row Level Security (RLS) for database isolation, and secure authentication via Supabase Auth.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
9. Contact Us
If you have questions about this Privacy Policy, please contact us through the platform ticket system or at our platform contact email.